SeatGeek is hiring for a remote client success manager job, fully remote within the United States, paying between $110,000 and $130,000 plus a performance-based bonus. This role sits at the intersection of relationship management and commercial strategy, working directly with sports and entertainment clients rather than internal accounts.

Position Details

Important note on visa sponsorship: SeatGeek explicitly asks applicants whether they will now or in the future require employer visa sponsorship (such as H-1B), signaling this role does not support sponsorship. Confirm your work authorization status before applying.

About SeatGeek

SeatGeek is a ticketing platform built around modernizing and simplifying how people access live events, working with sports teams, venues, and entertainment brands to power ticketing and fan experience.

What Does This Remote Client Success Manager Job Involve?

This role goes well beyond basic account management; it’s genuinely commercial and strategic:

Strategic Partnership

Aligning SeatGeek’s technology with each client’s business goals to drive real revenue growth, not just maintaining the relationship.

Building Senior-Level Relationships

Building trust with senior leaders and key decision-makers across client organizations, expanding SeatGeek’s influence at the leadership level.

Driving Client Performance

Identifying and executing opportunities across product adoption, commercial improvement, and fan experience to actually improve how clients perform.

Leading Business Reviews

Running both internal and external business reviews, delivering insights that support renewals and long-term client success.

Generating Advocacy

Leveraging strong client relationships to generate case studies, referrals, and industry exposure, turning happy clients into active advocates.

Managing a Portfolio

Handling daily communication and issue resolution across a portfolio of clients, including complex accounts.

Data-Driven Decision Making

Analyzing product usage, sales, and financial data using tools like Looker, Excel, and Google Suite to guide strategic recommendations.

Cross-Functional Leadership

Quarterbacking internal projects across departments and contributing to broader planning efforts like forecasting and onboarding.

What Are They Looking For?

• 4+ years in a client-facing role, customer success, account management, consulting, or partnerships, ideally in SaaS, tech, or entertainment (sports or ticketing experience is a plus)
• A genuine track record of driving client outcomes and revenue results, not just relationship maintenance
• Comfort presenting to and building relationships at leadership levels, both internally and externally
• A solid understanding of the commercial and financial side of business, and how your work impacts P&L
• Strong communication skills, the ability to translate between “client language” and “product language”
• Comfort working with data, experience with Looker, Google Suite, or AI-powered reporting tools is a plus
• A proactive problem-solver who’s comfortable navigating ambiguity
• A collaborative, “one team” mindset
• Willingness to travel roughly 25–30% for client events
• A bachelor’s degree, preferred though not stated as an absolute requirement

How Much Does This Remote Client Success Manager Job Pay?

The advertised range is $110,000 to $130,000 USD, plus a discretionary bonus based on individual and company performance. Actual compensation depends on experience, skill set, and location.

Benefits of the Role

• Genuine flexibility: work fully remote or choose to be in-office as much as you’d like
• A work-from-home stipend
• Unlimited PTO
• Discretionary annual bonus
• Up to 16 weeks of fully-paid family leave
• 401(k) matching and student loan matching
• Health, vision, dental, and life insurance
• Up to $25,000 toward family building, reproductive health services, and gender-affirming care
• $500/year wellness stipend
• Subscriptions to Headspace, Headspace Care (therapy), and One Medical
• $360 per quarter for tickets to live events
• Annual music streaming subscription

Is This a Good Fit for You?

This role suits an experienced client success or account management professional who wants real commercial ownership, not just relationship upkeep, and who’s comfortable traveling regularly to support in-person client engagement. The direct exposure to senior leadership (both internal and client-side) makes this a strong growth opportunity for someone looking to build toward more strategic, commercially-focused roles.

What to Highlight on Your Application

• Specific examples of driving measurable client outcomes or revenue growth, not just maintaining accounts
• Experience presenting to senior leadership or executive stakeholders
• Familiarity with data tools like Looker, Excel, or Google Suite
• Any experience in sports, ticketing, or entertainment industries specifically

How to Apply

If you meet the experience and work authorization requirements for this remote client success manager job, you can apply directly through SeatGeek’s official careers page. Apply here to submit your application.

Final Thoughts

This remote client success manager role at SeatGeek offers strong pay, genuine work flexibility, and real commercial ownership working with major sports and entertainment brands. Just confirm your US work authorization status upfront, since visa sponsorship isn’t available for this position.

Good luck with your application! If you’re prepping for the interview stage, our guide on remote job interview questions covers what to expect.

Job safety reminder: Never pay anyone to secure a job for you. Be cautious of anyone asking for money, cryptocurrency, gift cards, or sensitive financial information as part of the hiring process.