If you have customer support experience and want to work remotely from anywhere in the world, Prop Firm Match Global FZCO is hiring a Customer Experience Representative for its fully remote team.
The full-time position pays up to $1,300 per month gross and is open to applicants worldwide, with a strong preference for candidates who can work hours that overlap with the Central European Time (CET) zone.
The role involves helping traders through Intercom, Discord, and email while resolving customer issues, verifying information, maintaining support documentation, and contributing to improvements in the company’s customer experience.
Job Overview
Company: Prop Firm Match Global FZCO
Job Title: Customer Experience Representative
Location: Remote, Worldwide
Job Type: Full-time
Work Arrangement: Fully remote
Pay: $800–$1,300 USD per month gross
Schedule: CET-aligned hours
Work Culture: Async-first
This is a customer-facing position within Prop Firm Match’s Customer Experience department.
About Prop Firm Match
Prop Firm Match (PFM) is a platform that helps traders discover, compare, and select proprietary trading firms.
The platform provides tools that allow traders to compare challenge details, read verified reviews, review payout information, and learn more about different proprietary trading firms.
The company describes itself as a fast-moving, fully remote organization with team members around the world.
Its culture emphasizes ownership, clear communication, and practical impact.
What Does a Customer Experience Representative Do?
The Customer Experience team is the first point of contact for traders who need assistance.
As a Customer Experience Representative, you’ll help customers resolve problems, answer questions, and find accurate information about firms, promotions, loyalty rewards, and other platform features.
Provide Customer Support
Your responsibilities will include:
- Responding to customer inquiries through Intercom, Discord, and email.
- Reviewing and resolving customer issues from beginning to end.
- Adjusting your communication style according to each customer’s situation.
- Providing accurate, professional, and empathetic support.
- Prioritizing incoming customer tickets.
- Following established support workflows.
- Meeting response-time and service-level targets.
- Escalating issues to the appropriate team when necessary.
Keep Customer Information Accurate
Accuracy is particularly important in this role because customers may ask about proprietary trading firms, promotions, payout information, and loyalty programs.
You will be expected to:
- Verify offers and promotional codes before responding.
- Check loyalty program submissions.
- Stay up to date with firm rules and policies.
- Keep customer-facing FAQs accurate.
- Maintain internal documentation.
- Make sure customers receive consistent and current information.
Help Improve the Support Process
The position isn’t limited to answering customer questions.
You’ll also be expected to identify recurring problems and help the company improve its processes.
This can include:
- Reporting bugs to Product and Development teams.
- Identifying recurring customer issues.
- Suggesting workflow improvements.
- Contributing to knowledge-base updates.
- Helping develop AI training data.
- Finding opportunities to make repetitive support work more efficient.
AI Is Part of the Job
Prop Firm Match also values experience with AI-assisted customer support tools.
Experience with tools such as Intercom Fin AI or similar systems is listed as an advantage.
The company is interested in candidates who can use AI to improve their workflow while still applying their own judgment.
This makes the role potentially interesting for customer-support professionals who want to develop experience working with AI-powered support systems.
Requirements
Prop Firm Match is looking for someone with at least 2 years of customer support or other client-facing experience.
Ideally, candidates will also have experience working remotely in a high-volume support environment.
Other requirements include:
- Strong written communication skills.
- Ability to explain information clearly and empathetically.
- Experience with Intercom or a similar helpdesk/ticketing platform.
- Excellent attention to detail.
- Ability to verify information before responding to customers.
- Strong time-management skills.
- Ability to meet response-time and handling-time targets.
- Independent investigation and troubleshooting skills.
- Professional and accountable work style.
- Ability to collaborate effectively with different teams.
- Ability to work with limited supervision.
- Availability to work CET-aligned hours.
- Comfort working in a fully remote, async-first environment.
Nice-to-Have Skills
The company also lists several additional skills that could strengthen an application.
These include:
- Knowledge of proprietary trading firms.
- Familiarity with the prop trading industry.
- Experience with AI-assisted customer support tools.
- Experience managing public reviews, such as Trustpilot reviews.
- Background in fintech.
- SaaS experience.
- Experience working for a fast-paced digital consumer platform.
You don’t necessarily need every one of these additional skills to apply.
The company specifically states that candidates who do not meet every qualification may still apply if they believe they can perform well in the role.
How Much Does It Pay?
The advertised compensation is:
$800 – $1,300 USD per month gross
The exact amount offered can depend on the candidate and the role requirements.
At the maximum advertised rate of $1,300 per month, the gross annual equivalent would be approximately $15,600 per year.
Because the position is open worldwide, applicants should also consider local tax and employment requirements in their country.
Work Location and Schedule
One of the biggest advantages of this position is that it is explicitly listed as:
Remote, Worldwide
This means the company is not restricting the position to a particular country.
However, there is an important scheduling requirement.
The company wants candidates who are available to work CET-aligned hours.
Therefore, being able to work remotely from your country does not necessarily mean you can choose completely unrestricted working hours.
Benefits and Remote Culture
The listing does not provide a detailed list of traditional employee benefits.
Instead, it emphasizes the company’s fully remote and async-first working environment.
The company says its team includes people from around the world and places importance on:
- Ownership.
- Clear communication.
- Practical impact.
- Collaboration.
- Accountability.
- Continuous improvement.
Who Is This Job Best For?
This position is best suited to customer service and customer support professionals who already have some experience and want to work remotely for a global digital company.
It could be particularly suitable for someone who has experience with:
- Customer support.
- Helpdesk operations.
- SaaS support.
- Fintech platforms.
- Online communities.
- Intercom.
- Discord.
- Email support.
- AI-assisted customer service.
Someone with a strong interest in proprietary trading may also have an advantage because understanding the industry can make it easier to provide accurate support to traders.
Is This a Beginner Job?
No, not in the traditional sense.
The company requires a minimum of 2 years of customer support or client-facing experience.
So if you have never worked in customer service before, this probably isn’t the best opportunity to start with.
However, you don’t necessarily need years of experience specifically in proprietary trading.
The company says familiarity with the prop trading industry is a nice-to-have, rather than a mandatory requirement.
That means an experienced customer support professional from another industry could still be a strong candidate.
Important Things to Know Before Applying
1. It is genuinely worldwide remote
Unlike many jobs that use the word “remote” but restrict applicants to a particular country, this listing explicitly states:
Remote, worldwide.
This makes it particularly interesting for international job seekers.
2. You need at least 2 years of experience
The company specifically lists a minimum of two years of customer support or client-facing experience.
Don’t present this as a no-experience customer service job.
3. CET availability matters
The position requires strong overlap with Central European Time.
Check the time difference between your location and CET before applying.
4. Intercom experience is important
Hands-on experience with Intercom or a similar helpdesk/ticketing system is listed as a requirement.
If you have used another ticketing platform, highlight that experience on your CV.
5. The salary is gross
The advertised compensation is $800 – $1,300 USD per month gross.
Your take-home amount will depend on applicable taxes and other requirements in your country.
6. Knowledge of prop trading can help
The company specifically values candidates who understand proprietary trading and its industry.
If you already follow prop firms, challenges, payouts or trading platforms, make that knowledge clear in your application.
7. The hiring process includes several stages
Applicants should be prepared for a multi-step hiring process.
The company says the process includes:
- Application screening.
- Video introduction and role-fit questionnaire.
- Discovery HR interview.
- Real-world support task.
- Professional interview.
- Peer and values conversation.
- Reference check before a formal offer.
The company says the process is designed to be transparent and respectful of candidates’ time.
How to Apply
If you meet the requirements and are interested in working with a fully remote global team, you can APPLY HERE for the Customer Experience Representative position through the company’s official job listing.
Before applying, make sure your CV clearly demonstrates your customer-support experience, communication skills, helpdesk experience, and ability to work independently.
If you have experience with Intercom, AI support tools, SaaS, fintech, or online trading platforms, highlight it.
Final Thoughts
This global remote customer experience representative role from Prop Firm Match is worth considering if you already have customer support experience and want to work for a fully remote company.
The biggest advantage is the worldwide location, meaning the position isn’t restricted to applicants in one specific country. The advertised compensation is $800 – $1,300 per month gross, and the role provides an opportunity to work with customer-support systems, AI tools, and a digital platform serving traders.
It isn’t suitable for complete beginners because the company requires at least two years of customer support or client-facing experience. But for an experienced support professional looking for a genuinely international remote opportunity, it could be a strong option.
