If you have experience in customer success, client consulting, engagement management, or enterprise SaaS, a new remote client engagement manager opportunity at Medallion may be worth exploring.
Medallion is hiring a Senior Client Engagement Manager to manage relationships with important healthcare customers and lead large-scale client initiatives. The position is remote and offers an estimated base salary of $95,000 to $135,000, depending on skills, qualifications, experience, market data, and geographic location.
However, this isn’t an entry-level remote job. The company is looking for someone with at least three years of relevant experience and a background working with complex enterprise customers, preferably in a SaaS startup environment.
Important Things to Know Before Applying
There are several eligibility requirements you should understand before applying.
The role is remote, but the application asks candidates whether they are legally authorized to work in the United States without employer sponsorship now or in the future.
Candidates are also asked whether they have at least three years of experience in customer success, engagement management, and/or consulting, as well as experience managing high-touch enterprise SaaS customers and engaging with C-suite or VP-level stakeholders.
So while the job is remote, applicants should carefully review these requirements before spending time on an application.
Position Details
| Job Information | Details |
|---|---|
| Company | Medallion |
| Job Title | Senior Client Engagement Manager |
| Work Arrangement | Remote |
| Employment Type | Not specified in the listing |
| Salary Range | $95,000–$135,000 |
| Industry | Healthcare Technology |
| Experience | 3+ years relevant experience |
| Work Authorization | U.S. work authorization required |
| Department | Engagement Management |
About Medallion
Medallion is a healthcare technology company focused on helping healthcare organizations manage provider operations.
Its platform is designed to automate administrative processes such as licensing, credentialing, payer enrollment, and compliance monitoring. The company says its goal is to reduce administrative bottlenecks so healthcare teams can focus more on patient care.
According to the job listing, Medallion has received recognition from Inc. Magazine, LinkedIn, and Glassdoor and has been featured on The Today Show.
The company also says it has raised $130 million in funding from investors including Sequoia Capital, Google Ventures, Optum Ventures, Salesforce Ventures, Acrew Capital, Washington Harbour, and NFDG.
What Does the Remote Client Engagement Manager Do?
The Senior Client Engagement Manager acts as a strategic partner for a portfolio of healthcare accounts.
Rather than simply responding to customer requests, the role involves understanding customers’ business objectives, coordinating internal teams, managing major initiatives, handling escalations, and helping customers achieve measurable results.
The position sits at the intersection of client management, project leadership, strategy, operations, and customer success.
You would also work with senior stakeholders and help ensure that Medallion’s solutions continue delivering value after implementation.
Key Responsibilities
The successful candidate will be responsible for several major areas.
Client Relationship Management
You will:
- Manage a portfolio of complex enterprise healthcare accounts
- Build relationships with operational, clinical, and executive stakeholders
- Understand customer objectives
- Provide strategic guidance
- Lead structured executive business reviews and quarterly business reviews
- Focus conversations on measurable outcomes, return on investment, and roadmap alignment
Program and Project Leadership
The role also involves:
- Leading large-scale client initiatives from beginning to end
- Managing timelines and deliverables
- Coordinating resources
- Identifying and prioritizing project risks
- Managing internal and customer escalations
- Working with technical, business, and executive stakeholders
- Collaborating with Implementation, Operations, GTM, Product, and Engineering teams
Process Optimization
The Client Engagement Manager will analyze customer workflows to identify inefficiencies and operational gaps.
You will then help implement improvements and best practices designed to improve outcomes for both customers and internal teams.
Measuring Customer Impact
Another important part of the position is tracking customer success.
This includes defining and monitoring key success metrics, communicating insights to executives, increasing adoption, and helping customers realize long-term value from Medallion’s solutions.
What Are the Requirements?
Medallion is looking for an experienced professional rather than someone starting their career.
The listed qualifications include:
- At least 3 years of experience in customer success, engagement management, or consulting
- More than 3 years of experience managing client relationships in a SaaS startup environment
- Experience supporting complex enterprise customers
- Experience using data, product knowledge, and industry expertise to manage customer accounts
- Experience identifying solutions and driving organizational change
- Experience managing escalations and project risks
- Strong project management and organizational skills
- Ability to manage multiple priorities simultaneously
- Experience driving measurable business outcomes tied to KPIs
- Exceptional communication skills
- Executive presence
- Strong negotiation skills
- Confidence engaging with C-suite stakeholders
- Ability to operate strategically and operationally
- A proactive and collaborative approach
Experience working with healthcare or healthtech clients is also specifically asked about in the application.
How Much Does the Remote Client Engagement Manager Earn?
Medallion estimates compensation for this position at approximately $95,000–$135,000.
The company states that the actual compensation may depend on:
- Skills
- Qualifications
- Experience
- Level
- Market data
- Geographic location
The total compensation package can also include equity and benefits in addition to the base salary.
At the midpoint of the advertised range, the base salary would be approximately $115,000 per year.
What Type of Candidate Is Medallion Looking For?
This role is designed for someone who can operate comfortably at both the strategic and operational levels.
For example, you may spend part of your time discussing business objectives with executives and another part of your time coordinating internal teams to make sure a project stays on schedule.
The company specifically emphasizes strong organization, communication, collaboration, context switching, and the ability to manage customer escalations.
Candidates who have worked in customer success, SaaS, consulting, healthcare technology, account management, or enterprise client services may find the responsibilities particularly relevant.
Is This a Beginner-Friendly Remote Job?
No. This is not a beginner remote job.
Medallion explicitly asks candidates to confirm that they have at least three years of relevant customer success, engagement management, or consulting experience. The application also asks about enterprise SaaS, C-suite stakeholder engagement, client retention metrics, B2B SaaS startups, and healthcare or healthtech experience.
This makes the opportunity much more appropriate for an experienced professional who is ready to take on strategic responsibility for enterprise accounts.
What Should You Highlight in Your Application?
If you meet the requirements, your resume should make your relevant experience easy to identify.
Consider highlighting:
- Customer success experience
- Enterprise account management
- SaaS experience
- Healthcare or healthtech experience
- Client consulting
- Project management
- Executive stakeholder management
- C-suite communication
- Customer retention
- Net Revenue Retention (NRR)
- Account growth
- KPI management
- Revenue responsibility
- Escalation management
- Process improvement
- Cross-functional leadership
The application specifically asks about NRR or an equivalent client-retention metric, annual contract value, and the amount of recurring revenue directly managed across a candidate’s book of business.
If you have measurable results, use numbers wherever possible.
For example, instead of simply saying you “managed enterprise clients,” explain the size of the portfolio, revenue managed, retention rate, or business outcomes you helped achieve.
The Application Includes AI-Related Questions
Candidates should also be prepared to answer an open-ended question about where they see the biggest opportunity to use AI in a customer engagement or success role.
The application also asks candidates why they want to work at Medallion.
This means applicants should be prepared to discuss both their experience and how they think about technology, customer success, and business outcomes.
Application Process
The application is hosted through Medallion’s Greenhouse job board.
Applicants are asked to provide:
- First and last name
- Phone number
- Country
- City
- Resume/CV
- Cover letter, if desired
- Education information
- LinkedIn profile
The application also contains several role-specific screening questions about experience, work authorization, enterprise SaaS customers, executive stakeholders, retention metrics, and healthcare/healthtech.
Medallion also states that it uses Greenhouse’s AI-powered Talent Matching tool to compare applications against job requirements.
How to Apply
Make sure your resume clearly demonstrates the experience requested in the listing before submitting your application.
One particularly important point is that Medallion says official communications about this position will only come from @medallion.co email addresses. This is useful to keep in mind when verifying recruitment communications.
Final Thoughts
This remote client engagement manager opportunity at Medallion is aimed at experienced professionals who can manage complex enterprise relationships and lead strategic customer initiatives.
The position combines customer success, project management, process improvement, executive communication, and healthcare technology. The advertised base salary of $95,000–$135,000, plus potential equity and benefits, makes the role a significant opportunity for candidates who meet the experience requirements.
However, applicants should pay close attention to the eligibility requirements. The company asks about U.S. work authorization and requires at least three years of relevant experience, with additional questions covering enterprise SaaS, executive stakeholders, client retention, B2B SaaS, and healthcare or healthtech.
If your background matches those requirements, this is the kind of senior remote position where it makes sense to tailor your resume specifically around measurable customer and business outcomes rather than submitting a generic application.
Job Safety Reminder
Before applying for any remote position, verify that you are using the employer’s genuine application page. Be cautious of recruiters using unofficial email addresses, requests for money, cryptocurrency payments, gift cards, or sensitive financial information during the hiring process.
