If you are looking for a remote customer service job with an established healthcare company, Owens & Minor is currently hiring a Customer Service Representative for its remote team in Virginia. The full-time position offers pay of up to $24 per hour, along with healthcare coverage, paid leave, 401(k), educational assistance and other employee benefits.

The role focuses on helping healthcare customers with orders, product availability, backorders, returns, credits and other service requests.

Job Overview

Company: Owens & Minor
Job Title: Customer Service Representative
Location: Remote – Virginia, United States
Job Type: Full-time
Work Arrangement: Remote
Pay: Up to $24 per hour
Job Requisition: REQ_26_33219
Application Status: Applications accepted on an ongoing basis

The position is part of Owens & Minor’s Customer Experience team and involves working directly with customers while coordinating with internal departments, suppliers and distribution centers.

About Owens & Minor

Owens & Minor is a global healthcare solutions company that provides products, services and technology solutions supporting hospitals, health systems and research centers.

According to the company, it has more than 140 years of experience, more than 14,000 teammates worldwide, and serves healthcare partners in 80 countries.

The company operates manufacturing facilities in the United States, Honduras, Mexico, Thailand and Ireland, along with more than 40 distribution centers.

What You Would Do

The Customer Service Representative will be responsible for helping customers resolve issues and ensuring their requests are handled efficiently.

Some of the main responsibilities include:

• Responding to customer inquiries professionally and efficiently.
• Providing customer support and working toward first-contact resolution.
• Managing customer issues and directing requests to the appropriate internal teams.
• Following up on outstanding customer requests.
• Communicating proactively with customers when issues arise.
• Documenting customer interactions and work performed in case-management software.
• Handling customer orders and entering manual orders when necessary.
• Researching order errors and correcting product, quantity or part-number issues.
• Providing customers with updates about order status and estimated delivery times.
• Working with suppliers, distribution centers and transportation companies to investigate order issues.
• Managing customer backorders and updating relevant reports.
• Processing returns, credits and reshipments.
• Handling return authorizations and working with distribution centers when necessary.
• Identifying recurring supply and delivery problems.
• Escalating complex or recurring issues to the appropriate teams.
• Communicating directly with customers and vendors regarding order-management requests.

The position also requires collaboration with customer service, purchasing support, finance operations, and other internal teams.

How Much Does It Pay?

The anticipated pay range for this position is up to $24 per hour.

The company notes that actual compensation may vary depending on factors such as experience, skills, education, and location.

At a maximum rate of $24 per hour, someone working a standard 40-hour week would earn approximately $49,920 per year before taxes, assuming they work 52 weeks.

Benefits

Full-time Owens & Minor teammates may have access to a broad benefits package.

According to the listing, benefits include:

• Medical, dental and vision insurance starting on the first day of employment.
• Educational assistance for eligible employees enrolled in approved accredited college programs.
• Employer-paid life insurance.
• Employer-paid disability coverage.
• Supplemental insurance options.
• Adoption assistance.
• Fertility benefits through the medical plan.
• Parental leave.
• Health Savings Account (HSA).
• 401(k).
• Paid holidays.
• Vacation and personal days.
• Sick days and other forms of leave.
• Teammate Assistance Program.
• Calm Health.
• Cancer resource services.
• Employee discount programs.

Who Is This Job Best For?

This opportunity could be a good fit for someone who already has customer service experience and wants to move into a remote position with a large healthcare organization.

It may particularly suit candidates who are comfortable communicating with customers, investigating problems, managing orders and working with different internal departments.

You should also be comfortable using computer systems and case-management or enterprise software, because the position involves documenting customer interactions, managing orders and tracking outstanding issues.

Is It a Beginner Job?

Not exactly.

Although the job title is Customer Service Representative, the responsibilities go beyond basic customer support. The role involves order management, backorders, returns, credits, supply-chain coordination and handling complex customer issues.

The listing provided does not state that previous experience is unnecessary, so applicants should carefully assess their customer service and administrative experience before applying.

Important Things to Know Before Applying

There are a few details you should check before submitting an application.

1. This is a U.S.-based remote position

The listing specifically identifies the location as Remote – Virginia. This does not mean the position is available worldwide.

If you are outside the United States, you should not assume you are eligible simply because the job is remote.

2. The position is full-time

This is not advertised as a freelance, part-time or temporary position. It is a full-time role.

3. The pay is up to $24 per hour

The listing states an anticipated pay range of up to $24/hour. Your actual offer may be different depending on experience, skills, education and location.

4. The work involves healthcare customers

Because Owens & Minor operates in the healthcare sector, the position involves supporting customers with healthcare products and orders. Accuracy, professionalism and attention to detail are therefore important.

5. Applications are accepted on an ongoing basis

The company states that the position will accept applications on an ongoing basis, but that does not mean applicants should wait. If you meet the requirements, it is better to apply while the position is still available.

How to Apply

If you are eligible to work in the United States and believe your experience matches the position, you can apply through the official Owens & Minor careers listing.

APPLY HERE

When applying, make sure your resume clearly highlights relevant customer service, order management, communication, problem-solving and computer skills.

Final Thoughts

This Owens & Minor position is an interesting option for U.S.-based job seekers who want a full-time remote customer service role with an established healthcare company.

The up to $24/hour pay is competitive, and the benefits package includes healthcare coverage, paid leave, 401(k), educational assistance and other benefits.

However, applicants should pay close attention to the location. Remote does not mean worldwide in this case. The listing is specifically for Remote – Virginia, so international applicants should verify their eligibility before spending time on an application.

For candidates who already have customer service experience and are comfortable handling orders, customer issues and detailed administrative tasks, this could be a solid remote career opportunity.