If you have several years of experience in customer success, strategic account management, or B2B software, Camunda is hiring a Customer Success Manager – AMER for a fully remote, worldwide position.
The role focuses on helping enterprise customers adopt Camunda’s platform, achieve measurable business outcomes, and grow their use of the product.
Job Details
- Job Title: Customer Success Manager – AMER
- Company: Camunda
- Job Type: Full-time
- Location: Worldwide / Fully Remote
- Posted: September 15, 2026
- Application Deadline: October 31, 2026
- Experience: 6+ years
- Salary: Location-dependent
- Application: Online
The listing confirms that the position is fully remote and global.
About Camunda
Camunda describes itself as an enterprise platform for agentic orchestration that helps organizations coordinate AI agents, people, and systems across complex business processes.
The company says more than 700 organizations worldwide use its platform, including nine of the top 10 US banks.
What Does the Customer Success Manager Do?
The Customer Success Manager will manage a portfolio of enterprise customers and serve as a strategic partner throughout the customer journey, from onboarding through renewal.
The role combines customer relationship management, business strategy, data analysis, and cross-functional project management.
Key Responsibilities
You will be expected to:
- Manage a portfolio of enterprise customers.
- Develop customer success plans and adoption roadmaps.
- Support customer retention, renewals and expansion.
- Monitor account health, risks and growth opportunities.
- Lead onboarding sessions and customer business reviews.
- Use customer data and health signals to make recommendations.
- Coordinate projects with teams such as Product, Consulting, Technical Account Management and Support.
- Share knowledge and help improve Customer Success processes and playbooks.
Requirements
Camunda is looking for an experienced customer-facing professional. Key requirements include:
- 6+ years of experience in Customer Success, Strategic Account Management or customer-facing consulting.
- Experience working in B2B software, preferably with enterprise customers.
- Strong relationship and stakeholder management skills.
- Experience supporting or managing renewals and account expansion.
- Ability to interpret customer data and turn it into actionable insights.
- Strong written and verbal communication skills.
- Experience leading customer meetings and working with remote teams.
Experience in financial services, banking, insurance, automation, workflow platforms or technical products is considered an advantage. Familiarity with tools such as Salesforce or Gainsight is also a plus.
Salary and Benefits
Compensation depends on the employee’s location.
The advertised annual total target cash ranges are:
- United States: $119,600–$192,800
- United Kingdom: £75,100–£123,500
- Singapore: S$148,500–S$222,700
- Canada: C$127,000–C$208,800
For other countries, Camunda says employees are hired through Remote.com and receive a personalized compensation calculation during the hiring process.
Benefits include remote-work support, a home-office budget, flexible time off, healthcare benefits, retirement or pension plans where applicable, and up to $/€/£1,000 annually for professional learning.
Important Things to Know Before Applying
This is not an entry-level customer service job. Camunda specifically requires at least six years of relevant professional experience, particularly in B2B software and enterprise customer environments.
The position is listed as AMER, so applicants should pay attention to the company’s location and compensation arrangements during the hiring process, even though the vacancy itself is marked worldwide.
Camunda also states that it may use AI tools during application screening and interviews.
How to Apply
Interested candidates can apply here online through Camunda’s application page.
When applying, make sure your CV clearly demonstrates your experience managing enterprise customers, driving renewals or expansion, using customer data, and working across technical and commercial teams.
Final Thoughts
This is a senior remote opportunity for professionals who already have substantial experience in Customer Success, strategic accounts, or B2B software. The worldwide hiring structure also makes it relevant to experienced candidates outside the US, UK, Singapore, and Canada, although compensation will vary by location.
Job safety reminder: Camunda says legitimate recruiting messages will come from email addresses ending in @camunda.com or @talent.camunda.com and that it will never ask applicants for payment, bank details, or checks as part of the hiring process.
