Foundever, a major global customer experience company, is hiring for a customer service representative job based on-site in Stratford-upon-Avon, UK. This is a fixed-term, full-time role paying £24,784.50 per year, with a clear application process and a defined start date of October 12, 2026.
Important upfront note: this role does not offer visa sponsorship, and it requires being on-site at their Stratford-upon-Avon location, not remote work.
Position Details
| Job Information | Details |
|---|---|
| Position | Customer Service Representative |
| Company | Foundever |
| Location | Stratford-upon-Avon, UK (on-site) |
| Job Type | Full-Time, Fixed Term (ending Feb 26, 2027) |
| Salary | £24,784.50 per year |
| Working Hours | Monday–Friday, 9am–5:30pm (37.5 hrs/week) |
| Start Date | October 12, 2026 |
| Visa Sponsorship | Not available |
About Foundever
Foundever is a global leader in the customer experience industry, employing around 150,000 people worldwide and supporting more than 800 well-known brands. This particular role sits within one of their UK contact centres, handling inbound customer support on behalf of Foundever’s client brands.
What Does This Customer Service Representative Job Involve?
This role centers on inbound customer support, meaning you’ll be responding to customers reaching out rather than making outbound sales calls. Specific responsibilities include:
Handling Inbound Queries
You’ll be the first point of contact for customers, managing a variety of inbound calls and providing support, guidance, and solutions.
Active Listening and Problem Solving
Understanding what a customer actually needs, sometimes beneath a vaguely worded request, and providing a clear, effective solution, ideally resolving the issue on the first contact.
Accurate System Use
You’ll log customer interactions and update information accurately using Foundever’s computer systems, while managing multiple conversations professionally.
Team Collaboration
This isn’t a solo role; you’ll work as part of a supportive team environment, collaborating with colleagues to hit shared goals.
What Are They Looking For?
- Strong verbal and written communication skills
- Genuine active listening ability, understanding customer needs beyond just what’s said
- Comfort solving problems and thinking on your feet
- Calm, patient demeanor, even in difficult customer interactions
- Adaptability and openness to feedback
- A positive attitude suited to a team environment
- Comfort navigating computer systems quickly and accurately
- Ambition; Foundever specifically highlights growth potential for motivated employees
Compensation and Benefits
- £24,784.50 per year, paid monthly
- Access to an employee recognition platform
- Genuine progression opportunities; Foundever states that 84% of their people grow within the company
- An award-winning culture, per the employer’s own description
Visa Sponsorship: Not Available
Foundever is explicit that they are unable to offer sponsorship for this role. Applicants need existing right-to-work status in the UK.
What the Application Process Looks Like
Foundever outlines a clear, multi-step hiring journey for this role:
- Intro Call with their in-house recruitment team to discuss the role and your background
- Online Assessment testing language skills, problem-solving, and how you’d approach real customer scenarios
- In-Person Interview at their Stratford site, a competency-based interview with the hiring team
Knowing this process upfront means you can prepare properly for each stage rather than being caught off guard.
Is This a Good Fit for You?
This role suits someone who genuinely enjoys people-facing problem-solving and wants a stable, structured, full-time position with a large, established employer. Since it’s fixed-term (ending February 2027) rather than permanent, it’s worth going in with clear expectations about the contract length, though Foundever’s strong internal growth stats suggest genuine opportunities could open up before or after that end date.
What to Highlight on Your Application
- Any prior customer service or call handling experience
- Specific examples of resolving a customer issue on the first interaction
- Comfort with computer systems and multitasking across conversations
- Examples of staying calm and professional in a difficult customer interaction
How to Apply
If this customer service representative job in Stratford-upon-Avon fits your situation, apply directly through Foundever’s official careers page. Apply here via the “Apply now” button; applications sent to other email addresses will not be considered.
Final Thoughts
This customer service role at Foundever offers a clear salary, genuine growth potential, and a structured hiring process with a large, well-established global employer. Just keep in mind this is an on-site position in Stratford-upon-Avon with no visa sponsorship, so confirm your eligibility and location fit before applying.
Good luck with your application!
Job safety reminder: Never pay anyone to secure a job for you. Be cautious of anyone asking for money, cryptocurrency, gift cards, or sensitive financial information as part of the hiring process. Applications should only go through Foundever’s official “Apply now” button, not third-party emails.
