Spotify is hiring for a policy support specialist job for its Trust & Safety team, based in San Francisco or New York with genuine flexibility to work from home, paired with occasional in-person meetings. This role pays between $82,652 and $118,075, plus equity, and centers on ads and monetization policy enforcement rather than general content moderation.

Position Details

About Spotify Trust & Safety

Spotify’s Trust & Safety team is focused on keeping the platform safe for both users and creators while staying true to the company’s values. This specific role sits within Ads & Monetization Operations, meaning the work centers specifically on advertising and podcast monetization policy, not general platform content moderation.

What Does This Policy Support Specialist Job Involve?

This role blends subject-matter expertise, operational problem-solving, and cross-team collaboration:

Policy Expertise

Serving as a subject matter expert on Spotify’s ads and monetization policies, helping global operations teams make consistent, objective enforcement decisions.

Supporting Vendor and Operations Teams

Providing enforcement guidance, training, and quality initiatives to vendor and operations teams, and supporting change management as policies evolve.

Process Improvement

Partnering across teams to improve operational efficiency through process improvements and tooling enhancements, addressing root causes rather than just symptoms of complex cases.

Data Analysis

Analyzing both qualitative and quantitative data to identify patterns and inform operational strategy.

Escalation Management

Monitoring, triaging, and resolving high-profile or time-sensitive escalations, communicating clearly with partners including Sales and advertisers.

Cross-Functional Collaboration

Working with Policy, Product, Legal, and Communications teams to develop workflows supporting new policies, products, and launches.

On-Call Coverage

Participating in occasional weekend or holiday on-call coverage, and travel when needed, worth knowing upfront since this isn’t a strict 9-to-5 role.

What Are They Looking For?

• 2+ years of experience in an operations role supporting ad review, content moderation, policy enforcement, or a related area
• Experience developing new workflows and turning operational challenges into practical solutions
• Clear communication skills, including the ability to synthesize complex information for different audiences during sensitive, time-critical situations
• Strong cross-functional collaboration and independent problem-solving ability
• Solid analytical skills using both qualitative and quantitative data
• Comfort with ambiguity and shifting priorities
• Comfort reviewing sensitive or potentially disturbing content as part of the role, an important consideration before applying
• Fluency in English; experience with Salesforce, SQL, or AI-enabled tools is helpful but not mandatory

A Note Worth Taking Seriously

Spotify is direct about one requirement that deserves real consideration: this role involves reviewing sensitive or potentially disturbing content as part of the job. If you’re sensitive to this kind of material, factor that in honestly before applying; this isn’t a minor detail buried in fine print- it’s listed clearly as a core job requirement.

Where You’ll Work

This role is based in San Francisco or New York City, with flexibility to work from home and occasional in-person meetings. This is a genuine hybrid arrangement rather than either strictly remote or strictly in-office.

Compensation and Benefits

• $82,652–$118,075 USD base salary, plus equity
• Health insurance
• Six-month paid parental leave
• 401(k) retirement plan
• Monthly meal allowance
• 23 paid days off, plus paid flexible holidays
• Paid sick leave

A Transparency Note on AI in Hiring

Spotify discloses that they may use AI tools to support parts of the hiring process, such as reviewing applications or analyzing resumes, but states clearly that these tools assist their recruitment team rather than replace human judgment, with final decisions made by people. They also provide a public AI notice for more detail, a genuinely transparent disclosure worth noting.

Is This a Good Fit for You?

This role suits someone with real operations or policy enforcement experience who’s comfortable with ambiguity, cross-functional work, and occasional sensitive content review. If you’re based in or willing to be near San Francisco or NYC and want hybrid flexibility rather than fully remote or fully in-office work, this is a solid, well-compensated opportunity at a major, established company.

What to Highlight on Your Application

• Specific experience in ad review, content moderation, or policy enforcement
• Examples of building or improving operational workflows
• Experience handling sensitive or high-pressure escalations professionally
• Familiarity with tools like Salesforce, SQL, or AI-enabled operations tools

How to Apply

If this policy support specialist job fits your experience and location, you can apply directly through Spotify’s official application portal. Apply here to submit your application before October 24, 2026.

Final Thoughts

This policy support specialist role at Spotify offers strong pay, solid benefits, and genuine hybrid flexibility at a major, well-known company. Just go in with clear eyes about the sensitive content review requirement and occasional on-call expectations before applying.

Good luck with your application!

Job safety reminder: Never pay anyone to secure a job for you. Be cautious of anyone asking for money, cryptocurrency, gift cards, or sensitive financial information as part of the hiring process.